double charge

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  • March 7, 2017 at 2:57 pm #1250793
    Matt
    Participant

    Hi can you check my account to see if I got charged twice for my purchase on 12/31/16

    Thanks

    March 8, 2017 at 3:15 pm #1251384
    Geoff
    Member

    Hi Matt,

    I’m happy to look into this with you!

    I checked your account and see that there were two orders made on Dec. 31, 2016:

    • Order #1212093 (Completed)
    • Order #1212094 (Cancelled)

    I see that the canceled order (#1212094) was an attempt to pay suing PayPal and, when searching our transaction records, I did not see a completed charge for it. In other words, it does not appear you were charged twice, but only for the successful order (#1212093).

    Does this help answer your question? Please let me know.

    Cheers!
    Geoff

    March 30, 2017 at 9:35 am #1262043
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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