Don't see anywhere to buy tickets

[Jon]

I just configured and installed the plugin, and was able to import my events, but still don’t see anywhere on the event list or event detail page for the user to buy tickets! Help!

[Brian]

Hi,

I can help troubleshoot them.

Can you please confirm you are using Eventbrite Tickets 3.9.6 and that you have followed the configuration steps outlined here:

https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

Then can you go to an event that is suppose to show the tickets box and confirm this setting in the admin for that event is set to yes:

Display tickets on event page?

Even if it is set to yes can you please set it to no, then update, and then set back to yes and update again and see if it shows.

Let me know what you find out and we can go from there.

Thanks

[Jon]

Hi! I have set up the plugins correctly and have imported my events. I don’t see any setting that says “Display tickets on event page?” Where is it?

[Brian]

Hi,

It is on the Single Event Editor for each event in the admin.

To get there.

Go to Events > Event List > Click on a title of of an Eventbrite Event imported to edit.

It looks like this in the the single event:

I would also look through the New User Primer for Eventbrite Tickets:

New User Primer: Eventbrite Tickets

As it gives a good overview of where all the settings are and how to use them.

Let me know how that works out.

Cheers.

[Jon]

That box is checked to Yes. I tried selecting No, updating the post, and then selecting Yes, and updating the post again and still don’t see any options to purchase tickets.

[Jon]

I think i found the problem. That event was listed as a draft for some reason! Sorry for the false alarm!

[Brian]

I am glad to see you were able to figure it out. 🙂

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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