Help Desk

Display Settings Not Saving

  • | Permalink

    Hello,

    I believe this is a recurring bug – the custom settings I make are only saved for a little while and then overwritten with the plugin’s default settings.

    Thank you in advance for the support!
    Jessica

    This is my system info:

    HOME URL: http://www.emscher-lippe.de
    SITE URL: http://www.emscher-lippe.de
    SITE LANGUAGE: de_DE
    CHARACTER SET: UTF-8

    WORDPRESS VERSION: 4.6.1
    PHP VERSION: 5.6.16
    PHP
    max_execution_time = 180
    memory_limit = 256M
    upload_max_filesize = 8M
    post_max_size = 8M
    display_errors = 1
    log_errors =
    SERVER
    Apache
    SAPI
    cgi-fcgi
    PLUGINS
    Gravity Forms version 2.0.7 by rocketgenius(http://www.rocketgenius.com)
    ACF Content Analysis for Yoast SEO version 1.2.5 by ViktorFroberg, marol87, pekz0r, angrycreative(http://angrycreative.se)
    Adminer version 1.4.5 by Frank Bültge(http://bueltge.de/)
    Advanced Custom Fields Pro version 5.3.3.2 by elliot condon(http://www.elliotcondon.com/)
    Custom User Profile Photo version 0.5.1 by 3five(http://3five.com)
    Force Regenerate Thumbnails version 2.0.6 by Pedro Elsner(http://www.pedroelsner.com/)
    Google Analyticator version 6.5.0.0 by SumoMe(http://www.sumome.com/?src=wp_readme)
    JS Gravity Forms – Event Calender Bridge version 2016101017 by Jessica Schlierenkamp(https://www.schlierenkamp.de/)
    Page Restrict version 2.2.6 by Matt Martz & Andy Stratton(http://theandystratton.com)
    Simple 301 Redirects version 1.07 by Scott Nellé(http://www.scottnelle.com/)
    The Events Calendar version 4.3.0.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
    Theme My Login version 6.4.5 by Jeff Farthing(http://www.jfarthing.com)
    WordPress Importer version 0.6.3 by wordpressdotorg(http://wordpress.org/)
    Yoast SEO version 3.7.0 by Team Yoast(https://yoast.com/)
    WP Migrate DB Pro version 1.5.5 by Delicious Brains(http://deliciousbrains.com)
    WP-Piwik version 1.0.11 by André Bräkling(http://www.braekling.de)
    NETWORK PLUGINS

    MU PLUGINS

    MULTISITE

    SETTINGS
    schema-version = 4.3.0.1
    previous_ecp_versions =
    Array
    (
    [0] => 0
    )
    latest_ecp_version = 4.3.0.1
    recurring_events_are_hidden = hidden
    stylesheetOption = full
    tribeEventsTemplate =
    tribeEnableViews =
    Array
    (
    [0] => list
    [1] => month
    )
    viewOption = month
    tribeDisableTribeBar = 1
    monthEventAmount = 3
    enable_month_view_cache =
    dateWithYearFormat = j. F Y
    dateWithoutYearFormat = j F
    monthAndYearFormat = F Y
    dateTimeSeparator = um
    timeRangeSeparator = –
    datepickerFormat = 8
    tribeEventsBeforeHTML =
    tribeEventsAfterHTML =
    WP TIMEZONE
    Europe/Berlin
    WP GMT OFFSET 2
    SERVER TIMEZONE UTC
    WP DATE FORMAT j. F Y
    WP TIME FORMAT G:i
    WEEK STARTS ON 1
    COMMON LIBRARY DIR […]wp-content/plugins/the-events-calendar/common/src/Tribe
    COMMON LIBRARY VERSION 4.3

    Posts: 10005 Topics: 1
    | Permalink

    Good evening Jessica and welcome to the Events Calendar Support forum!

    Thank you for your interest in our products. It’s truly appreciated.

    However, please note that we do not offer support for our free plugin in this premium add-ons forum.

    But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

    If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar ?

    In the meantime, I would recommend you to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and see if the problem persists.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows you to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1. Make a backup of your database
    2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Best regards,

    Geoff B.

    Posts: 65
    | Permalink
    Correct Answer

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team