Home › Forums › Calendar Products › Community Events › Display problems when entering a description and selecting date
- This topic has 7 replies, 2 voices, and was last updated 5 years, 6 months ago by [email protected].
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August 8, 2018 at 12:02 am #1592651[email protected]Participant
See images attached. Users are having problems across multiple browsers (chrome and IE in particular) with the display of formatting options in the description section. I’e you cant see basic formatting options such as bold, italic, link etc and when you enter text the colour is white – you can’t see it.
Other problem is when selecting a date the pop up calendar when entering start date appears behind content.
August 9, 2018 at 8:49 am #1593886SkyKeymasterHi there,
I’m sorry to hear that you’re having issues with the Community Events submission form. I will try to help you get this sorted.
When visiting your site, I am not seeing the issue with the description. The formatting options display, and the text is a visible color. I see that in your second screenshot, it also appears to be displaying properly. I checked this in Chrome/FF/Safari on a Mac, and it was the same for all browsers.
Can you tell me which browser and operating system you are viewing the non-working page with?
For the datepicker, it seems that your theme is adding a really high z-index on the main content area. To override this, you can add this CSS snippet:
.tribe-ui-datepicker { z-index: 2000; }
Thanks,
SkyAugust 9, 2018 at 5:47 pm #1594357[email protected]ParticipantHi there,
Thanks for replying.
I added the CSS snippet but unfortunately it hasn’t fixed the problem. Have you got another solution?
Thanks again,
NatashaAugust 10, 2018 at 9:27 am #1594792SkyKeymasterNatasha,
I apologize, I didn’t realize the z-index was being added inline as well.
Try this:
.tribe-ui-datepicker { z-index: 2000!important; }
Let me know if that works for you.
Thanks,
SkyAugust 10, 2018 at 3:51 pm #1595172[email protected]ParticipantThanks so much! That fixed it.
Now onto the other issue of the missing formatting options in the EVENT DESCRIPTION box.
My colleague who is having the problems with this was using Internet Explorer (i know, not ideal) and her Operating System is Windows 10 64-bit.
Thanks
August 13, 2018 at 7:33 am #1596077SkyKeymasterHi again,
Can you have her generate a support details report for her browser information at https://supportdetails.com/ and share the results with me?
Thanks,
SkyAugust 13, 2018 at 11:14 pm #1596765[email protected]ParticipantYep, no worries. See attached.
August 14, 2018 at 7:42 am #1597005SkyKeymasterHi again,
Thank you for providing those details. I took a look at the site in IE-11/Windows 10, and I did not see any problems with the interface. Do you have other users reporting the same issue?
If they could use the developer tools to inspect the page and see if there are any errors in the console, I might be able to determine where things are breaking. The editor interface is added by javascript after the page loads, and I’m guessing there is a javascript error that is preventing this from happening.
Also, make sure they don’t have “compatibility mode” enabled in IE. This is actually the most common cause of problems I come across with IE11.
Hope that helps! Please let me know if you have any additional questions.
Thanks,
SkySeptember 5, 2018 at 9:35 am #1614257Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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