Good question! Our Knowledgebase articles provide plenty of useful information for new users to help them get up and running with our products, including new user primers, configuration guides, and tips, tricks, and suggestions for some of our more advanced features. I’d encourage you to explore these resources first and see if they might be sufficient to meet your needs! If you feel your organization’s support requirements may require more hands-on assistance with setup or troubleshooting, you would need to purchase one or more of our paid product licenses to access our premium support forums.
Thanks, and let me know if there are any other questions I can answer for you! 🙂