Disconection when purshasing order

[Arnaud]

Hi,

We have recurant problems when making the reservation.

Example : (https://www.brewspot.com/events/cours-de-brassage-decouverte-a-liege-4/)

When adding a place in the cart, it transfer me to the account page !! https://www.brewspot.com/mon-compte/

Please URGENT ! It happens to many times !

[Geoff B.]

Good afternoon Arnaud and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issue you are facing when people are trying to purchase tickets.

I would love to help you with this topic and, if you prefer, we can continue this conversation in french.

From what I am able to see, the issue seems to stem from the fact that you require people to login to purchase tickets.

Could you try removing that option under Events -> Settings -> Tickets and see if that helps ?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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