Disabling ticket email to purchaser

[notos123]

I have found how to modify the language on the purchase receipt email for the EDD plugin but I would like to disable the separate email that sends tribe tickets to users and I can’t seem to find where to do that.
Thank you

[matthewdenton]

Hi,

Thanks for taking the time to reach out to us here on the forums. In the EDD Tickets  plugin we use an action hook to send the ticket emails. To disable them you need to remove the action hook in your theme’s functions.php file using the following snippet:

remove_action( 'eddtickets-send-tickets-email', array( 'TribeEDDTicketsEmail', 'trigger' ) );

Please let me know if this works for you or if you have any follow-up questions.

– Matthew

[notos123]

Ok, this is resolved but it stills says in the purchase confirmation email that tickets will be sent in another email. I am unable to edit this text from the backend. How do I remove this line of text?

[matthewdenton]

Hi! Good news is much like the ticket email we have built in some filters that enable you to modify the message.  The below sample shows how you can remove the text from the email altogether but if desired you could put in additional content as well.

function custom_remove_edd_message( $message) {
return '';
}
add_filter( 'eddtickets_email_message', 'custom_remove_edd_message' );

This snippet should also be added to your theme’s functions.php file.

– Matthew

[matthewdenton]

Hi, I wanted to quickly follow-up with you to see if you are all set or if you have further questions. Please let me know if you do have additional questions I can assist with or if I should go ahead and close this thread.

Thank you,

– Matthew

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