Disable tickets email for some events

[Riccardo]

Hi,
is it possibile disable the ticket email only for custom events?
thanks

[Geoff B.]

Good evening Riccardo and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

The answer is yes, it is possible. But you would need to modify slightly the following snippet to do so:

/*
* Events Tickets Plus - WooCommerce Tickets - Prevent Ticket Email from being sent.
* @ Version 4.0
*/
add_action( 'init', 'wootickets_stop_sending_email' );
function wootickets_stop_sending_email() {
if ( class_exists( 'Tribe__Tickets_Plus__Commerce__WooCommerce__Main' ) ) {
$woo = Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance();
remove_filter( 'woocommerce_email_classes', array( $woo, 'add_email_class_to_woocommerce' ) );
add_action( 'woocommerce_email_after_order_table', array( $woo, 'add_tickets_msg_to_email' ) );
}
}

/*
* Events Tickets Plus – WooCommerce Tickets – Hide You’ll receive your tickets in another email.
* @ Version 4.0
*/
add_filter( ‘wootickets_email_message’, ‘woo_tickets_filter_completed_order’, 10 );
function woo_tickets_filter_completed_order( $text ) {
$text = “”;

return $text;
}

Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

Finally, if you don’t feel confortable modifying the snippet, you could hire one of our recommended customizers to do the customization for you.

Let me know if that helps.

Have a great day!

Geoff B.

[Riccardo]

Hi Geoff!
Thanks but your code is to disable ALL tickets events.
So I want disable only for some events, not for all!

thanks

[Geoff B.]

Good evening Riccardo,

I realize you are trying to remove the email only for certain categories.
This is what I meant when I said that you will need to tweak the code (by adding an IF conditional with the categories you want to exclude).

As pointed out earlier, unfortunately, the scope of our support is to get our customers started on the right track to customize their site and to help them in case of issues. We do not provide complete support for customization.

If tweaking the code is slightly beyond your confort zone, you might want to hire one of our recommended customizers to do the customization for you.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Support Droid]

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