disable license key

[Jane Clark]

Hi,
I have a former client who says they have purchsed their own Events Calendar Pro license. However, when I disable the web site in my license key area, the next day I see that the site is listed again.

Is this because they are still using my license key?

How can I make sure they purchse their own?

[Courtney]

Hi Jane

Has the client reactivated the plugin using their own license yet? My Account » Licenses https://theeventscalendar.com/license-keys/

Can you direct them that way?

Thanks
Courtney 🙂

[Jane Clark]

Hi Courtney,
I think the client’s staff member has not updated with their own license key but I can’t login to check because my access has been revoked.

What I need to know is that the only reason for it to keep reactivating on my dashboard is because they have not purchased a new key. Could you put that in writing so I can pass it on to the client?

If the client has purchased a new license and activated it in their own dashboard then it will not reactivate in my dashbord. Is this correct? Does this indicate they have not activated their own license?

thanks – just trying to help them understand that their staff member is not telling the boss the right thing.

[Courtney]

Hi Jane

Can you privately share the email address of the client?

The client needs to add their own license in the email that we sent or to visit https://theeventscalendar.com/license-keys/ in their own account to retrieve that information and add it to the site manually.

When the client has activated their own license, it will stop activating your license.

The license is also contained in the plugin download, which is why it keeps reactivating. They need to only manually change the license at Events » Settings » Licenses.

Please keep me posted how this progresses for you.

Thanks
Courtney 🙂

[Jane Clark]

Finally their staff member has admitted they didn’t purchase a license. Also, the license is no longer re-activating in my dashboard.

resolved. they will buy a license soon.

[Courtney]

Thanks Jane. Glad this is getting cleared up. I’ll close out this ticket for now.

Thanks
Courtney 🙂

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