Did I renew the wrong plugin?

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  • August 8, 2016 at 9:47 am #1149038
    robphat
    Participant

    So I just renewed WooCommerce Tickets, but then I saw that it said it was retired, and that Event Tickets Plus is replacing it. Then I saw in my account that Events Tickets Plus is about to expire also. Should I have renewed Event Tickets Plus, and NOT Woocommerce Tickets? If so, can you please apply the payment to Event Tickets Plus?

    August 8, 2016 at 10:31 am #1149078
    George
    Participant

    I’m sorry to hear this, @robphat!

    Yes, WooCommerce Tickets is expiring so that should not be renewed. We should actually make it impossible to renew!

    For now, I have refunded your WooCommerce Tickets renewal charge — if you would like, you can now buy a renewal for Event Tickets Plus properly and have that go through normally. Your Event Tickets Plus is will be active until August 20th, so you have until this date to renew it at the $62 price point.

    I hope this helps! 😀

    — George

    August 8, 2016 at 2:19 pm #1149198
    robphat
    Participant

    Thanks. I just renewed Event Tickets Plus. So do I now need to uninstall WooCommerce Tickets and Install Event Tickets Plus, and if so, do I need to reformat any of the WooCommerce products I was using this to sell tickets with?

    August 10, 2016 at 9:58 am #1150094
    George
    Participant

    Hey Robphat,

    Thanks for confirming this!

    There are indeed some recommended steps to transition from WooCommerce Tickets to Event Tickets Plus without causing any issues.

    We have covered how to do this transition in detail here: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

    Replacing the plugins is only one of the steps required, so please do read that page and follow its recommendations closely.

    I hope this information helps! Keep me posted if any specific questions arise along the way.

    — George

    September 1, 2016 at 9:35 am #1158821
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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