Hi Vanessa and welcome to the forums. We’re happy you’re here. 🙂
Quick question: are you using Events Calendar PRO 3.12.4? It looks like you have 3.12.2 installed, but there is a new version available if you log into your account here and head to My Account > Downloads. Let’s upgrade to 3.12.4 and see if that makes a difference. If it does, great!
If it doesn’t, then perhaps you can provide me either a link or screenshot where I can see an example of an event on your site?
One other piece of information that would help is knowing if the theme includes custom calendar templates. The reason I ask is that the layout you showed me doesn’t look like the default layout of The Events Calendar, so I’m wondering if there are custom templates by the theme author, in which case, the theme author could certainly help. You can check by opening the theme folder on your server and looking for a folder called tribe-events.
Let’s start here and see what we find!
Thanks,
Geoff