Details not showing up in the details section of the Attendee list.

[Mark]

We have required information set up on tickets for some of our events. But for some of the customers, the details are not being collected even though they are set to be required by the ticket, or at least not showing up in the details section of the Attendee list.

I need this information, it’s very urgent.

[Cliff]

Hi, Mark.

We’ve seen this happen when a user’s browser does not have JavaScript enabled.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

As a temporary solution that might work for you, here’s a code snippet to implement <noscript>

https://gist.github.com/cliffordp/9edebb79954507935ddb8a9b323ae1b5

Please let me know if this solved the issue for you.

[George]

Hey there,

We published a Maintenance Release today that includes a number of fixes and should improve the handling of attendee meta fields when JavaScript is not enabled.

Check out our release notes for it here to learn more → https://theeventscalendar.com/maintenance-release-for-the-week-of-29th-may-2017/

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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