Deleted/Cancelled tickets do not get cleared from attendee count

[bcmb office]

When I cancel an order and delete the ticket in the “attendee” screen, the order does not get removed from the attendee count. I also deleted the order from Woo Commerce in case that was causing the discrepancy. Screenshot attached to show you what I mean.

[Jennifer]

Hi Sandy,

Thanks for reaching out and for providing the screenshot!

The number of tickets sold will actually not decrease when orders are cancelled or refunded. You can however adjust the stock available manually (this is the limit on the available quantity that you can set on the ticket itself). I would recommend taking a look at this article for more details on cancelling orders and managing stock. This article on WooCommerce-specific ticket settings might also be helpful.

If you have any other questions on this, please let me know!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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