Deleted license key

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  • July 13, 2016 at 11:22 am #1139278
    Michael
    Participant

    We built the site for a client on it test site and when we moved the client to their new hosting company we lost our license key. We found out later it remained on the deleted test site we built it on originally. Candace license key be reinstated to our client that purchased the original license key and assigned to their new URL?

    • This topic was modified 9 years, 10 months ago by Michael.
    July 13, 2016 at 2:33 pm #1139364
    Brian
    Member

    Hello,

    I can help out here.

    Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that does it.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    August 4, 2016 at 9:35 am #1147633
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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