December 31st bug

[Jairo]

Hi,

Today I created an event from 31/12/2016 23:55 to 31/12/2016 23:59.
I know it’s too short but we always do like this, we only need starting time.

Anyway, the first weird thing that I detected was that price is not show, it should print “30 € + 3 cocktails” but it shows blank, only says “Free” if I left it empty.

The second thing is, even I change event date, which is correctly shown Events List on WP backend, the frontend always shows December 31st

Surely I will create the Event again from scratch, but there is something weird that should be investigated.

Thanks

[Cliff]

Hi Jairo.

Thanks for the details. If you delete this event and re-create it — and the same happens again — I’d suggest following our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Finally, in the case of this sort of bug/issue, please record your screen entering a brand new event (while in Testing for Conflicts Mode) so we can try to reproduce the issue.

Let us know what you find out.

Thanks.

[Jairo]

Hi Cliff,

The price is shown since we change the post status from Draft to Publish.
Also, we are able to change the event date.

There is something strange: start and end hours goes to 23:55, but in this case end hour supports 23:59, only for this event !

Weird, isn’t it ?

Thanks

[Cliff]

Jairo,

We have a tribe_minutes_increment filter to allow “every X minutes” (to override the “every 5 minutes” default), but that doesn’t increment every 5 minutes and then also add 59 as the last option. On my local testing site, I’m seeing “every 5 minutes” but without the last 59 option (for both start time and end time).

Regarding the price, why would you think it should say “30 € + 3 cocktails” instead of just “30 €” — what did you enter for the event’s price? I assume you entered “30”, no?

[Jairo]

Hi,

In this case only this event allows to set 59 minutes, all of the other events and if we create a new event, the maximum is 55.

Price is set as “30” and currency field contains ” € + 3 cocktails”

Thanks

[Jairo]

Hi,

Attached you can see screenshots of this Event.

1- Time & Date, only for this event end time is 23:59
2- Cost. 30 in price field, and the string in currency field (this field was modified its size in order you can see the whole text)
3- Event details at the frontend
4- Time & Date again, but in this case for any other event, and as you can see minutes interval is 5 minutes and maximum is 23:55

Maybe this bug occur because was saved first as Draft ?
Remember that price and currency symbol were missing in the frontend, and frontend always showed Dec 31st even if I set to Sept 30th … until I saved it to Publish and frontend were OK

If you want to reproduce this bug:
1- Set event date to Dec 31th
2- Save it as Draft
3- Preview event

Those were the steps I’ve made.

Now the event looks fine; if you wish, we can close this issue.

If in a future event this strange behaviour happens again I would reopen the case.

Many thanks

[Cliff]

I couldn’t re-create the issue. Everything looked fine, including no instance of “59” in the minute selection box. Here’s a video of what I did (although I forgot to check the “59” while recording): https://cl.ly/3y1D1q0o271t

I’ll close this for now but, like you said, please do open a new thread if you come across this again after following my initial reply’s troubleshooting steps.

Thanks!

[Author]

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