Debugging a problem

[csheldon]

Maybe this is posted somewhere, I cannot find it.
What would be the first step in debugging:
1) de-activate all other plug-ins and check for incompatibility, then retry?
The symptoms I have experiencing include: 1) Search does not find an event with a partial event description; 2) Selecting only the month causes the search to start and never return; 3) The only way I am able to successfully find an event is if I complete all three inputs, events-in, search and near. Any help would be appreciated.

[Barry]

Hi – I’m sorry you’re hitting difficulties. The steps we normally recommend as a starting point are:

• Ensure your Modern Tribe plugins are up-to-date
• Deactivate all non-Modern Tribe event plugins
• Switch to a default and unmodified theme such as Twenty Thirteen
• Test to see if the problem still occurs
• If it has been resolved, start reactivating everything one-at-a-time – checking at each stage to see if the problem has returned

This is a great way of pinning down any conflicts that might be present.

I did take a quick look at your site and noticed that the response for a search that ought to have returned results was a 500 internal server error – so it could well be the case that there is a conflict and the above steps might help to reveal this.

Let us know how you get on!

[csheldon]

Our admin had to reload an earlier back-up to solve another problem and after the re-install which loaded earlier versions of some of the plugins, the problem did not occur.

[Barry]

OK – glad it’s all sorted 🙂

[Author]

Posts