Daylight Savings Time Issue On Recurring Events

[Bryan Owens]

I’m currently running the most current version of Event Calendar Pro, 4.4.22, and am having an issue with the Time of recurring events being behind by one hour on all instances of recurring events beginning March 22. I tried creating new recurring events after installing 4.4.22 and am still having this issue. Regular events that are not recurring do not have this time issue.

[Barry]

Hi Bryan,

I’m sorry to hear you’ve hit up against difficulties.

We did have a known bug that resulted in this sort of pattern which I thought we had quashed a few releases back. I’m curious though, as I can’t seem to replicate the same thing locally and can’t actually identify the problem when I look at your site: are you still experiencing this and is there a live example I can look at?

If I locate the same March 11 event on your site as the one I think you screengrabbed, the tooltip shows that it starts at 10.45am as expected.

If you somehow fixed this but the core problem is still valid, can you provide some step-by-step instructions to help us replicate the problem?

Thanks so much!

[Bryan Owens]

We fixed the issue by:

1. Changed the Time Zone to GMT-5; Previously we had it set to “New York”, which we were told would work. However, creating any new Recurring entries with this Time Zone as “New York” we would still have the Daylight Savings time issue. So, I changed the Time Zone to GMT-5 which fixed the issue with creating NEW entries.

2. Tried editing Recurring entries that had been created prior to the “bug discovery”, and then saving the entry and the time issue was still present. So, I manually deleted every entry and entered brand new recurring entries.

Frankly, my client was very upset that this issue persisted. And, I was very frustrated that Modern Tribe did not fix the issue with the “old” entries. This took me about 2 1/2 hours to do – and I was not able to bill my client for my time.

Bryan Owens

[Barry]

I’m sorry to hear that, Bryan. It’s great feedback though and an area where we can certainly improve in future and I’m glad to hear you were able to resolve things in the end.

However, creating any new Recurring entries with this Time Zone as “New York” we would still have the Daylight Savings time issue.

This does not match my own experience with new events. If I use a geographic timezone such as America/New York instead of a UTC or GMT offset, the time does not deviate plus or minus an hour when it crossed the daylight savings time boundary … I just wanted to flag this in case we’re actually seeing different things, in which case we’d be happy to investigate further.

[Barry]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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