Dates/ Times Not Displaying Correctly (WP "Chicago" settings/ CDT on import)

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  • July 25, 2017 at 2:17 pm #1326035
    Jessica
    Participant

    We imported a spreadsheet of all of our events, including recurring, in June of 2017. We have a recurring series that is displaying two different time frames on the same recurring event: 8:00AM – 9:00AM and 9:00AM – 10:00AM (correct timeframe). I’ve attached screenshots below of how the events are appearing on the front end. In the back end, I’ve chosen to “update all” to 9:00AM – 10:00AM and have decided to not split the series, as this is easier for our client to update in the future. However, the events are still appearing with the two different time frames.

    We are using “Chicago” settings in WordPress and imported CDT time zone events. Is this a possible Daylight Savings Time conflict? Any information is appreciated!

    July 27, 2017 at 7:24 am #1326875
    Patricia
    Member

    Hey Jessica,

    Thank you for reaching out to us! I’m very sorry about this issue you are experiencing.

    Can you please access your Dashboard, head over to Events-> Settings-> Timezone Settings and make sure that the Timezone Mode is set to “Use the sitewide timezone everywhere”?

    If it is already correctly setup and the issue persists, please let us know and we will be happy to further investigate your case!

    Regards,

    Patricia

    July 28, 2017 at 8:20 am #1327440
    Jessica
    Participant

    Hi Patricia,
    Thanks for getting back to us. Yes, those settings have been in place since the inception of this project, but the dates still remain inconsistent, displaying both time frames. Could this have been an issue with the import itself? Perhaps the spreadsheet we received had some dates in a different time zone? Is that possible. Thanks!

    July 31, 2017 at 10:04 am #1328384
    Patricia
    Member

    Hi Jessica,

    Do you mind to share with us the file you used to import these events in a private reply?

    This would help us to replicate the issue you are experiencing and find out possible solutions.

    Thanks!

    Patricia

    August 2, 2017 at 9:40 am #1329575
    Jessica
    Participant

    This reply is private.

    August 3, 2017 at 8:23 am #1330059
    Patricia
    Member

    This reply is private.

    August 25, 2017 at 9:35 am #1340309
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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