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Strange issue we’re having, we recently launched a new site, and after moving it to the new domain the date pickers on the admin side and the community events parts are no longer working. We have revalidated our license keys at the new domain, the add-ons we are using are the Filter Bar, and Community Events add ons (as well as The Events Calendar PRO).
We are running on WordPress 4.1, all plugins are up to date. We tried deactivating and re-activating all plugins one by one, as well as reverting to Twenty-fourteen.
Any ideas?
Sorry to hear you are hitting difficulties, stellarblue.
In this scenario, would it be possible to get access to the frontend (Community Events) submission form? Based on your description of events it doesn’t sound like a conflict, yet I can’t get a sense for what’s failing without checking out the page first hand.
(Please note you can mark your replies here on the forum as private if you do share a login.)
Thanks!
My pleasure 🙂
So I took a look and I immediately noticed a few odd things on the community submission form. The first was that next to the date fields we see some helper text – <span class=”helper-text hide-if-js”>YYYY-MM-DD</span> – which normally only displays if Javascript is unavailable, since otherwise the datepicker generally negates the need for this.
The other thing is that a .no-js class is applied to the root <html> element of the page. Again, this is somewhat odd and I wouldn’t expect to see these things in a stock installation of WordPress running only our plugins and a default theme, which makes me wonder why the problem didn’t go away when you ran through our troubleshooting steps.
With that in mind, just for the avoidance of doubt, can I ask you to repeat those steps and ensure that all other components – plugins and themes alike – are deactivated at the same time (as opposed to doing it one at a time – since there is real risk of there being more than one conflict)?
Would it even be possible to do this on a test site – could be as simple as a fresh WordPress installation in a subdirectory – and start with only The Events Calendar/Community Events? That would additionally avoid disruption to your live site.
If the problem is still present while it is in that basic state I’d love to take a peek in case any further clues present themselves.
Thanks!
Thanks again for taking a look, identifying that those tags were only coming in as a result of the javascript not loading properly ended up pointing me in the right direction. I downloaded a fresh version of the plugin and re-uploaded a couple of the .js files in the /resources/ directory within the plugin, and there you go, it started working again. No idea how or why some of those .js files got goofed up, but they did.
Thanks again for your help.
Awesome, glad it all worked out 🙂
I’ll go ahead and close out this topic but if we can assist with anything else please don’t hesitate to create a new topic and one of the team will be only too happy to help.
Last but not least, we’re always keen to hear how we’re doing and how well The Events Calendar is serving your needs – and would welcome any feedback across on our plugin review page.
Thanks again!
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