customized tickets.php file

[Trey]

I have created a customized tickets.php file and have it hosted in my child theme folder. I recently ran the update for the plugins (events calendar, event tickets plus, events calendar pro) and it stopped working. I replicated everything on my local machine and it works fine (including latest plugin). Is there a way to try and determine why the customization is not showing up on my actual production instance?

[Cliff]

Hi, Trey. Thanks for all the details.

I looked at your System Information report and didn’t see PRO active, but it looks like all your plugins are up to date (except The Events Calendar core/free which is now at 4.3.0.1 but shouldn’t affect anything for your issue here).

I’d suggest making sure you have everything in parity between your local testing and your production sites. If you’re unable to figure out what’s different and therefore why it’s not working, feel free to send me any screenshots of your production site’s file names and folder locations; maybe I could spot something there…

Sorry I can’t be of more help without more information. I’m glad to hear it’s working on your local testing site at least. Let me know how things go for you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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