customer user role not being created

[claude5670]

when someone purchase a ticket there is no user role created therefore no account.

if a person loses their tickets there is no way to sign into My account to re-download.

[Gustavo Bordoni]

Hi Claude,

Thanks for reaching out to us, let me see if I can help you find out the source of the problem here.

Did you make any changes to the default User Roles on WordPress, I mean, did you delete any of the roles from WordPress?

Since the Process of Registering the Order is a WooCommerce structure I can assist you to some degree.

My Best Regards,

[claude5670]

No changes all roles are still there and are still the default roles, including the woocommerce roles.

[Gustavo Bordoni]

Hi Claude,

I will ask you to give me an Administration account so that I can take a further look on this.

If you provide this information make sure to hit the “Private” checkbox, so that only you and Tribe support staff can see you reply.

my Best Regards,

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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