Customer Needs to Update/Change Ticket Information (Feildsets)

[Randyl Errica]

Once a customer fills out the ticket information and goes through the woocommerce billing/checkout page. When logging into account is there a way for them to alter the ticket information. I.e. if they misspelled their name or need to change any of the content. (they chose A and now they want B)

[Jaime Marchwinski]

Hi again Randyl!

Yes, there is a way for customers to edit their own information.  By default, it is disabled, so you just have to change a few options to make this happen.  This article can walk you through the steps to allow customers the ability to make changes: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#editing-attendee-info

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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