Custom Theme Conflicts with Recurring Events

[meridianrvresort]

We’ve recently found that recurrence rules are not available in ECP. I found a thread which discussed this and recommended changing to the 2015 Theme, deactivating all plugins, flushing the cache, and starting them back up one by one. So, that’s what I did and it doesn’t look like it’s a plugin issue. The problem does come and go when I switch to and from our theme. The theme was created by a web developer when he built our site and I don’t want to go back to them if I don’t have to. Plus, I’m not a WordPress guru either. So, having discovered this issue of a seemingly bad theme, what do I do next?
Thanks…

[Nico]

Hi there @meridianrvresort,

Thanks for reaching out to us and sorry to hear about this issue. The support we provide is a bit limited if you could narrow down indeed to a theme issue, and in this scenarios we recommend customer to contact theme author so they can review the issue.

recurrence rules are not available in ECP

Can you please elaborate a bit more on this? You mean the options are not available in the backend? Or the information not showing in the front end? if possible send me a link to the front-end of the site where I can see this happening

Please let me know about it,
Best,
Nico

[meridianrvresort]

Thanks for responding Nico. I’ve been able to narrow things down a little further. What actually happens is that when you click on “Add Event”, a new event page comes up, but it is missing the dropdown which lets you choose “Once”, “Every Day”, “Every Week”, etc. I just this morning found out that if you click “Add Another Rule” the screen refreshes and the dropdown with it’s options shows up. I guess this is a workable way of doing things but I’d rather have it show up without have to “Add Another Rule”.

[Nico]

Hi @meridianrvresort,

Thanks for following up! Still not sure what can be causing this behaviour. Maybe the web developer hid the dropdown to clean the interface?

If you switch to a WordPress Default theme (TweentyFifteen, TweentySisteen, etc) does this works as expected? In that case there’s not much we can do about it 🙁

Have a great weekend,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
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