Custom Attendee Information Fields Not Saving

[Britt Loyd]

Hello,

We have an upcoming event that already has over 160 tickets purchased. When creating this event, we added custom attendee information fields to the tickets, but for some reason when the end user fills out this data and purchases a ticket, the data in these fields is not being saved.

We’ve pushed the site back to a staging environment, and everything seems to function as expected there, so the issue seems to be only with the live site.

We’ve verified that this issue is happening on another event as well.

Is it possible this data is retrievable somewhere in the database?

For future ticket purchases, what can we do to resolve this?

[Britt Loyd]

For anyone who uses WP Engine, this might be useful for you. Their object caching was breaking the plugins ability to capture data into fields in an instance where a ticket is being purchased. The solution is to disable object caching, or to have WP Engine add an exception for the url of the event.

[Barry]

Thanks for sharing that, Britt. We’ll open a ticket to investigate further in case there is a means of avoiding this problem altogether.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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