CSV Upload for Tickets is Not Working

[Hyla Crane]

CSV bulk upload for tickets is not working for me. The events got in ok, but when I go through to import the tickets, it says no products were added and none were updated.
This is my CSV file. PLEASE HELP.

[Geoff B.]

Good evening Hyla and welcome back!

Thank you for reaching out to us.

We are sorry to hear about your CSV uploads not working as expected. Yikes!
I would love to help you with this topic.

Based on what I am seeing, the issue is either caused by:

1. The fact that the date and time format are different than the ones found in your settings (for example, you might not be using 7/2/20107 for the date)
2. The fact that all the start sale dates are in the past
3. The use of “tricky” characters such as “/” and “&” in some of the titles

My recommendation would be to try the import with either no start and end sale dates or temporarily remove entries containing the above mentioned characters.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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