CSV Export of attendee list does not include additional data

[Gabriel]

Hi!

I have set up an event with tickets in Event Tickets Plus and added additional data to be collected for each ticket (thank you for releasing this feature just in time for us 🙂 ! ). The data is collected correctly but it is not included when exporting the attendee list as CSV.
I had expected this to be the case since we need an overview of the collected information to find out how many attendees have e.g. special dietary requirements.

Should I make my own extraction form the database or are you going to add this soon?

Best regards,
Christian Høj

[George]

Hi Christian,

Thank you for reaching out.

It is a known bug that the attendees CSV export does not include that additional data. It is something we are actively working on, but I unfortunately do not know how soon a fix for this will arrive. 🙁

The timeline is likely something in the range of several weeks or even beyond…so making your own extraction method might indeed be a good idea here. Hopefully you don’t have to use it for long! But I just wanted to be honest that it will likely take long enough for us to truly fix this that proceeding with your own solution in the interim is not a bad idea.

Sorry to disappoint!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Geoff]

Hey there,

Just want to drop a quick note in here to let you know that Event Tickets Plus 4.2.1 is about to release any moment and it will include a patch for this issue. Please update and let us know if you continue to hit any trouble.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Author]

Posts