Credit Card Declined

[Eric]

Hi,

I’m trying to buy the Tickets (WooCommerce) add-on. I’m using the option for Stripe and it’s returning a message saying that the credit card was declined.

I’ve used the same card with the same account before to buy the Pro version of Events Calendar and it worked just fine.

What should I do?

I appreciate any help

[Geoff]

Hey Eric,

Thanks for reaching out and I’m sorry for the trouble here with your purchase!

I just checked our logs and it appears that credit card transactions are currently working and going through. I’m not aware of any outages from earlier today, but it would be worth trying again just to make sure.

Let me know if you continue hitting the error and I’d be happy to try to help further.

Thanks!
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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