Create Ticket Issues: no capacity, no max number & then saves the ticket as FREE

[wherethewall]

I’m running through a new install of Event Tickets Plus on my staging server.
When I attempt to create a ticket for an event, I am not offered the options for total number or capacity of the event.
Whatever value I enter for the ticket, it always saves the ticket as FREE.

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues. This is mostly like due to a version mismatch. I see you do not have the latest version of Event Tickets Plus installed.

Try updating it to the latest version (should be 4.7.6) and let me know if that solves the issue.

Thanks,
Brendan

[wherethewall]

Hi Brendan,

I updated Events Tickets Plus to 4.7.6, and still no improvement on the issue.

Just to re-cap, when I create a ticket for an event, I cannot choose total number of tickets, or total capacity of the event, and then when the ticket is saved, it saves the price as FREE.

Looking forward to hearing from you.

[Brendan]

Hi there,

Thanks for the info. Next step would be to see if you have TribeCommerce enabled as well since this would conflict with Woocommerce. If you go into Events > Settings >Tickets … Is tribecommerce checked? If so, uncheck this and try to create a ticket.

Thanks,
Brendan

[wherethewall]

HI Brendan,

The ‘Enable Tribe Commerce’ check box is and has been unchecked.

[Brendan]

Hi there,

Go into the event and click the “settings” gear icon in the ticket box. Is there a tribecommerce option there as well and if so is it checked? Your issue is common with something conflicting with tribecommerce so we need to rule this out first.

Thanks,
Brendan

[wherethewall]

Hi Brendan,

There is no TribeCommerce option in the Ticket settings, however I can now choose the capacity and the price for the tickets!(?). Both these options are now appearing.
I’m not sure what triggered this. After the Event Ticket Plus upgrade, nothing had changed, but now it has.
So I’m good. Feel a bit bad that the knowledge base of this thread won’t be that helpful to anyone. I’m not sure how I’m fixed, but I am.
Cheers for your help Brendan.

[Brendan]

Hi there,

Well, I am glad its resolved. Definitely a strange issue.

Thanks for the follow-up.

Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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