Countdown Timer in Top Bar not working in Church Event Theme

[Charmaine]

For some reason, the countdown timer is not showing the next event time, it’s showing future event times – example…

event in 1 hour
event in 2 hours
event in 3 hours

The timer is counting down the time to the event beginning in 3 hours instead of the one happening in 1 hour.

Can you tell me how I can change this?

Thanks for your time.

[Cliff]

Hi Charmaine.

So that I can take a closer look into your specific situation, could you please send me a link to the site with the countdown timers and a link to that site’s main Events Calendar page? If you prefer, you can choose to send as a Private Reply.

Once I get that information, I’ll take a peek and we’ll go from there. Thanks!

[Charmaine]

This reply is private.

[Cliff]

Thanks for the link. Here are some items you may want to check to see if you can determine a cause for your issue:

1. Are you referring to the countdown at the top of your home page?
2. What time zone is set in WordPress General Settings?
3. What time zone is your Events > Settings set to?
4. What time zone is the “next event” (whichever one it happens to be by the time you reply) set to? I assume it’s the same as your Events > Settings, but please double-check.

Additionally, I’ve seen some theme/plugin conflicts affect the countdown timer functionality in a way that makes the countdown incorrect.

Could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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