Countdown timer displaying wrong time

[Matthew]

The Event countdown timer on the sidebar is counting down to a time 4 hours AFTER our event starts. I’ve read the previous post about this problem and looked to see if my settings were right – they were. Settings>General>Timezone. I’m not sure how to resolve this. Any ideas about what I could do?

Here’s a look at the page it’s showing on: http://theembassychurch.ca/come/services

Thanks for any help you can give!

Matt

[Cliff]

Hi Matthew. Thanks for your question and the link to your countdown timer.

1)

Would you please send me a link to your next upcoming event so I can see when it’s actually scheduled?

2)

Additionally, would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

Once I get these 2 pieces of information, I’ll take a thorough look-see and let you know what I can find out and if I can replicate the issue.

Thanks!

[Matthew]

This reply is private.

[Cliff]

Thanks a lot for that info.

Here’s what I saw:

• your WP and Event plugin are both set to America/Toronto (same as Eastern) time zone
• your services page countdown says the next event will be on Sunday, September 27, 2015 at 2 PM Eastern time
• your single-event page shows the event time correctly as 10 AM

So, yes, your widget’s countdown is 4 hours LATE.

===

I tested both the widget countdown timer and shortcode countdown timer on my local install (which is in America/Chicago — Central time) and the widget and the shortcode displayed the same time and were accurate (not 4 hours off).

Could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

[Matthew]

This reply is private.

[Cliff]

Thanks for all the testing.

I see from http://seriesengine.com/changelog.php that your version 1.7.2 is the current version (assuming this is the correct plugin you said is likely causing the error).

With that plugin deactivated, is the Events calendar countdown time accurate?

Obviously, we don’t provide support for plugins that aren’t our own, but I’d suggest enabling WP_DEBUG and seeing what errors appear throughout the site. Plugin conflicts don’t always throw WP_DEBUG messages, but you might find something useful to send to the Series Engine plugin’s support.

[Matthew]

Yes, with the Series Engine plugin deactivated the time goes back to normal. I’m thinking it’s overwriting the WP time somehow?

I completely understand that you can’t fix other plugins! I appreciate you taking the time today to walk through this! I’ll run WP_DEBUG and see what it finds!

Thanks again!
Matt

[Cliff]

Thanks for the quick follow-up and confirming the plugin conflict. I wish you and your site well!

[Author]

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