Cost Increases for Future Licenses?

[Mark]

Sorry, I posted this as a reply to someone else’s question. Please disregard that one.

Hi! I’m interested in purchasing the plugin for one of my clients, but they are concerned about increases in price by the time their license is due to expire in a year. While I know you can’t predict the future (and if you can, lottery numbers please!) what has been the historical increase in prices for your plugins from year to year?

On a related note, do you typically provide a discount for people who re-up on their license?

Thanks!

[Nico]

Hey Mark,

Thanks for reaching out to us! Of course I cannot predict the future as you say but I can help you understand why we increased the plugin cost over the past year – both to renewing users and new customers. That’s because we’ve been putting a lot more development into the plugin over the past few months than we had in the months / years beforehand. We’re on a release cycle that has us pushing out code on a near-monthly basis, and are just around the corner from releasing our next major release (version 4.0). As we’ve built a bigger team and started doing more intense development in faster release cycles, the operating costs associated with managing/supporting the plugin have admittedly become higher than where they were before. In order to continue to keep our existing plugins competitive, to deliver awesome support + to add new plugins to our suite (keep an eye out for a new tickets framework plugin and our Community Tickets add-on over the coming weeks!), we’ve unfortunately found it necessary to increase license costs for customers. We try to offset this for existing users by offering them a discounted rate on renewal (30% off), and if anyone ever tells us that the license cost is truly a hardship for them to come by, we’re always able to find a way to get them the plugin regardless.

TL,DR: I’m not aware of any plans regarding raising the plugin cost in the near future. And yes, we provide a 30% off for renewals!

Please let me know if there’s anything else I can help you with,
Best,
Nico

PS: if at any point I discover the secret I’ll be glad to send you some lottery numbers for sure 😉

[Author]

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