Correspondence regarding Events Calendar PRO license update

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  • August 23, 2016 at 6:14 am #1154755
    Ruth
    Guest

    Hi Events Pro team,

    I sent in an email request on your site on July 8th of this year (to [email protected]), but have yet to hear back from the team. Could you respond to my email or provide me with a number to call the Events Calendar? Our site functionality is significantly impaired, and so it would be wonderful to hear back about whether it is possible to get an update to set the site right again.

    Thanks,

    Ruth

    August 23, 2016 at 2:04 pm #1155017
    Geoff
    Member

    Hi Ruth,

    Thanks for following up! I do see your email from July 8 and it looks like we responded to your nonprofit application submission on Jul7 27. I see you also replied to that email 8 hours ago and that we replied again three hours ago. Please check your inbox (or perhaps your junk folder?) and we’d be happy to keep the discussion going with you there.

    Cheers!
    Geoff

    August 24, 2016 at 5:03 pm #1155593
    Ruth
    Guest

    Thanks Geoff, and sure enough your numerous and super timely responses were in my junk folder. Thanks so much to the Events Calendar team for their patience and sorry for the miscommunication!

    Best,

    Ruth

    August 25, 2016 at 7:40 am #1155789
    Geoff
    Member

    No worries at all, Ruth! So sorry for the mixup here, but I sure am glad it’s all sorted out now so we can keep the conversation going. See you in the inbox. 🙂

    Cheers,
    Geoff

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