Consistent memory Issues

[Robert Arias]

Hello, love the functionality of your product but the memory issues are making it unworkable for me (error message below from contributor’s attempt to login). I’m certain it’s your plugin because when I deactivate it, it works fine and site loads faster.
Is there a setting I can disable or purge anything that would help this work better?
Thanks!
-Rob

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Fatal Error (hide details) (remove)
The site encountered a problem that it cannot recover from. Please use the following information to try to resolve the problem.

Error Message

Fatal Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 1966080 bytes) in /var/www/evilleeye.com/wp-content/plugins/jetpack/locales.php on line 2149
Description

PHP exceeded the maximum amount of memory that it can use while rendering this page. The error message indicates that a specific file is the cause of the problem, but this file isn’t necessarily doing anything incorrectly. All code will consume some memory. It just so happened that the memory limit was reached while running code in the file indicated in the error message.

Your site is configured to allow PHP to use a maximum of 128 megabytes of memory. This is a large amount of memory which should only be exceeded in very rare cases. While increasing the memory limit can allow all the current code to run, disabling some of the plugins that are consuming large amounts of memory should be considered.

Solutions

Disabling some plugins should reduce the amount of memory used and will return site functionality. You can manually deactivate a plugin by using FTP to rename an active plugin’s directory (such as renaming public_html/wp-content/plugins/sample-plugin to public_html/wp-content/plugins/sample-plugin.bak).
If you need to raise PHP’s maximum memory limit, contact your hosting provider for instructions on how to do this.

Note that this message is generated by iThemes.com products when an error is encountered on the site. While an iThemes product is generating this message, it is not necessarily the cause of the problem.

[Brendan]

Hi Rob,

Thanks for the email and I apologize you are having issues. Two things I would check, first, it looks like the error referenced is in regards to the jetpack plugin. So you might want to try disabling that one. Second, you can contact your hosting company and see if they can raise your memory limit to 256mb.

If the above options do not work, please enable WP_DEBUG and WP_DEBUG_LOG . This will create a debug.log file inside the /wp-content directory.

After that, try navigating a few times into the page where you are having the issue, so that in case there is an error, it will be saved into the debug.log file.

Please share that log file with us so we can spot the problem from there.

Let us know how that goes.

Thanks,
Brendan

[Robert Arias]

Thanks. Is there a way to disable the venues from loading with the plugin? My dev has explained that EVERY event loads withe plugin and this is a source of memory use. I would also like to disable the country field as this is another source of memory use I believe.

[Brendan]

Hi Robert,

There is no way to remove this unless you do some custom modifying of our plugin. However, you can adjust the settings to not load every event. Go to Events > Settings to modify this.

• The number of events to show per page—this affects list-style views like List View, Photo View, etc.
• The number of events to show per day in Month View.

Also, you may look into page caching as well.

Let me know if adjusting your settings fixes the issue.

For your reference, here is a performance guide

Thanks,

Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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