Hi there!
Thanks for reaching out. I’d be happy to help with your issue.
I’m not sure which stage you are at in the installation process, so I’ll run through the steps.
1) Download the plugin from https://theeventscalendar.com/my-account/downloads/
2) In WordPress > Plugins, click the add new button. Choose the zip file you downloaded.
3) Before activating Events Calendar Pro, make sure you have the latest version of the Events Calendar installed and activated.
4) Activate Events Calendar Pro in the Plugin settings .
5) Once you have activated Pro, you can go to Events > Settings > Licenses, and add your license key in the appropriate field, and “save changes”
6) If your license key validates, a green notification will show, and the site will be connected to your license allowing for future updates.
Hope that helps! Please let me know if you need clarification on any of those steps.
Thanks,
Sky