Confusion with which licence belongs to a site

[janicetye]

Hi,
I administer the website for http://www.carerssupportcentre.org.uk and a couple of days ago I renewed what I thought was the license for Event Calendar Pro for that site. This was license number: [removed]

However, I find that I have license number [removed] installed instead.

I just tried to replace it with the renewed one as I had paid for it and it says that it is out of installs.

Can I transfer the renewal to [removed] as the other one is not attached to any site and I do not need it.

Help appreciated. Thanks.

Janice Tye
123 Design

Edited by Barry to remove credentials/license keys

[Brian]

Hi,

I have this license under your account you created this thread with:

It starts with d98c34 and it is good until 4/14/2016

That license is not tied to a site and should be available for use.

We are unable to transfer license keys or renewals between users or licenses.

If you need to use another license we can offer a refund on the renewal you just purchased and then you can renew the other license.

Let me know what you would like to do.

Thanks

[Janice Tye]

Hi.

Thanks for your help. Confusion caused because I unwittingly created two
accounts a few years ago.

It would be more straightforward for me if you could refund me on
license d98c3****** and then I will renew
the other one.

Thanks.

Janice Tye

[Brian]

Ok we can do that.

I removed all your license keys as it is not a good idea to post those in open threads.

If you like to refund the license starting with d98c3****

Please email us at [email protected], explain your situation and include your order number and we can refund that, then you can renew your other license.

Thanks

[Brian]

Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

[Author]

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