Confused

[Karen Forster]

Hi there
I am confused. My account shows that we paid for the pro version just over 6 weeks ago, but you have it listed as an expired account.

Can someone please shed some light on this?
Thank you

[Caroline]

Hi Karen,

Thanks for reaching out, and I’m so sorry for the trouble! We’d be more than glad to take a closer look to see what might be happening here. Would you mind dropping us a quick email with the order number for your recent purchase (and your original license key, if this purchase was a renewal)? One of our team members will follow up to continue the conversation as soon as possible!

https://theeventscalendar.com/contact/

Please select the option “Help accessing my account” from the drop-down menu to display the full email form.

Thanks so much, and we’ll see you there! 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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