Conflicts with Templatic business directory theme

[Paul]

Hi there,

We are experiencing quite a few issues with the event calendar pro that we have installed on website that use Templatic Business Director the.

Two notable issue: Main event archive page is not showing events
Single event pages are styled like the theme’s listings.

is there any way to resolve the conflict without giving up on the theme or on Event Calendar pro?

Thanks

[Cliff]

Hi, Paul. Sorry you’re experiencing this.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

If you don’t solve your issues resolving any WP_DEBUG messages, please provide a copy of the latest version of your theme (you can use a Private Reply).

Thanks.

[Paul]

This reply is private.

[Cliff]

We do not provide support for non-default WordPress themes, per our Scope of Support / Terms, but I installed the parent theme, child theme, and 2 plugins included in your .zip to give it a quick test.

Activating the parent theme didn’t throw any WP_DEBUG messages (I did not activate the child theme), but activating the 2 plugins the theme requires caused these WP_DEBUG messages to appear:

This one once:

[18-Jan-2017 19:17:23 UTC] PHP Warning: Invalid argument supplied for foreach() in /wp-content/plugins/Tevolution/tmplconnector/monetize/templatic-custom_fields/admin_custom_fuctions.php on line 1536
[18-Jan-2017 19:17:23 UTC] PHP Stack trace:
[18-Jan-2017 19:17:23 UTC] PHP 1. {main}() /wp-admin/plugins.php:0
[18-Jan-2017 19:17:23 UTC] PHP 2. require_once() /wp-admin/plugins.php:10
[18-Jan-2017 19:17:23 UTC] PHP 3. do_action() /wp-admin/admin.php:154
[18-Jan-2017 19:17:23 UTC] PHP 4. WP_Hook->do_action() /wp-includes/plugin.php:453
[18-Jan-2017 19:17:23 UTC] PHP 5. WP_Hook->apply_filters() /wp-includes/class-wp-hook.php:323
[18-Jan-2017 19:17:23 UTC] PHP 6. call_user_func_array:{/wp-includes/class-wp-hook.php:298}() /wp-includes/class-wp-hook.php:298
[18-Jan-2017 19:17:23 UTC] PHP 7. tevolution_custom_menu_class() /wp-includes/class-wp-hook.php:298

And this one 5 times:

[18-Jan-2017 19:17:26 UTC] PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /wp-content/plugins/Tevolution-Directory/listing/install.php on line 157
[18-Jan-2017 19:17:26 UTC] PHP Stack trace:
[18-Jan-2017 19:17:26 UTC] PHP 1. {main}() /wp-admin/admin-ajax.php:0
[18-Jan-2017 19:17:26 UTC] PHP 2. require_once() /wp-admin/admin-ajax.php:22
[18-Jan-2017 19:17:26 UTC] PHP 3. require_once() /wp-load.php:37
[18-Jan-2017 19:17:26 UTC] PHP 4. require_once() /wp-config.php:106
[18-Jan-2017 19:17:26 UTC] PHP 5. do_action() /wp-settings.php:449
[18-Jan-2017 19:17:26 UTC] PHP 6. WP_Hook->do_action() /wp-includes/plugin.php:453
[18-Jan-2017 19:17:26 UTC] PHP 7. WP_Hook->apply_filters() /wp-includes/class-wp-hook.php:323
[18-Jan-2017 19:17:26 UTC] PHP 8. call_user_func_array:{/wp-includes/class-wp-hook.php:298}() /wp-includes/class-wp-hook.php:298
[18-Jan-2017 19:17:26 UTC] PHP 9. register_place_post_type() /wp-includes/class-wp-hook.php:298
[18-Jan-2017 19:17:26 UTC] PHP 10. include() /wp-content/plugins/Tevolution-Directory/listing/listing.php:56
[18-Jan-2017 19:17:26 UTC] PHP 11. array_key_exists() /wp-content/plugins/Tevolution-Directory/listing/install.php:157

When I tried to visit my site’s home page and /events pages, the entire front-end of the site is locked down to be blank except displaying “Your copy of Templatic product hasn’t been verified yet. To verify the product and unlock the site please click here to verify your licence key”

I got around this by commenting out this line from /wp-content/plugins/Tevolution/tmplconnector/monetize/templatic-custom_fields/custom_fields_function.php:

add_action('wp_head','tevolution_licence_message');

I then re-tried the /events page and it displayed but threw this WP_DEBUG message:

[18-Jan-2017 19:24:18 UTC] PHP Warning: file_get_contents(https://graph.facebook.com/v2.8/?id=http://tribe.dev/event/redwood-rp-dunn-trail-7-4-mi-moderate/&access_token=): failed to open stream: HTTP request failed! HTTP/1.1 400 Bad Request
 in /wp-content/plugins/Tevolution/tmplconnector/sharrre.php on line 45
[18-Jan-2017 19:24:18 UTC] PHP Stack trace:
[18-Jan-2017 19:24:18 UTC] PHP 1. {main}() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:0
[18-Jan-2017 19:24:18 UTC] PHP 2. file_get_contents() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:45
[18-Jan-2017 19:24:18 UTC] PHP Warning: DOMDocument::loadHTML(): Empty string supplied as input in /wp-content/plugins/Tevolution/tmplconnector/sharrre.php on line 48
[18-Jan-2017 19:24:18 UTC] PHP Stack trace:
[18-Jan-2017 19:24:18 UTC] PHP 1. {main}() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:0
[18-Jan-2017 19:24:18 UTC] PHP 2. DOMDocument->loadHTML() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:48
[18-Jan-2017 19:25:31 UTC] PHP Warning: file_get_contents(https://graph.facebook.com/v2.8/?id=http://tribe.dev/event/redwood-rp-dunn-trail-7-4-mi-moderate/&access_token=): failed to open stream: HTTP request failed! HTTP/1.1 400 Bad Request
 in /wp-content/plugins/Tevolution/tmplconnector/sharrre.php on line 45
[18-Jan-2017 19:25:31 UTC] PHP Stack trace:
[18-Jan-2017 19:25:31 UTC] PHP 1. {main}() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:0
[18-Jan-2017 19:25:31 UTC] PHP 2. file_get_contents() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:45
[18-Jan-2017 19:25:31 UTC] PHP Warning: DOMDocument::loadHTML(): Empty string supplied as input in /wp-content/plugins/Tevolution/tmplconnector/sharrre.php on line 48
[18-Jan-2017 19:25:31 UTC] PHP Stack trace:
[18-Jan-2017 19:25:31 UTC] PHP 1. {main}() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:0
[18-Jan-2017 19:25:31 UTC] PHP 2. DOMDocument->loadHTML() /wp-content/plugins/Tevolution/tmplconnector/sharrre.php:48

The /events page displayed like this: https://cl.ly/3z1E3z3s3q3v

The single event page displayed like this: https://cl.ly/0K2i1t0U1x3h

Then I activated the child theme and they displayed like this:

• /events: https://cl.ly/3M1t2s2D0K13
• single event page: https://cl.ly/0T0v0o1d3P1J

And also threw this additional WP_DEBUG message:

[18-Jan-2017 19:31:20 UTC] PHP Warning: implode(): Invalid arguments passed in /wp-content/plugins/Tevolution/tmplconnector/monetize/templatic-custom_taxonomy/taxonomy_functions.php on line 557
[18-Jan-2017 19:31:20 UTC] PHP Stack trace:
[18-Jan-2017 19:31:20 UTC] PHP 1. {main}() /index.php:0
[18-Jan-2017 19:31:20 UTC] PHP 2. require() /index.php:17
[18-Jan-2017 19:31:20 UTC] PHP 3. require_once() /wp-blog-header.php:19
[18-Jan-2017 19:31:20 UTC] PHP 4. include() /wp-includes/template-loader.php:74
[18-Jan-2017 19:31:20 UTC] PHP 5. do_action() /wp-content/themes/BusinessDirectory/single-listing.php:244
[18-Jan-2017 19:31:20 UTC] PHP 6. WP_Hook->do_action() /wp-includes/plugin.php:453
[18-Jan-2017 19:31:20 UTC] PHP 7. WP_Hook->apply_filters() /wp-includes/class-wp-hook.php:323
[18-Jan-2017 19:31:20 UTC] PHP 8. call_user_func_array:{/wp-includes/class-wp-hook.php:298}() /wp-includes/class-wp-hook.php:298
[18-Jan-2017 19:31:20 UTC] PHP 9. tmpl_get_dir_related_listings() /wp-includes/class-wp-hook.php:298
[18-Jan-2017 19:31:20 UTC] PHP 10. tmpl_get_related_posts_query() /wp-content/plugins/Tevolution-Directory/functions/directory_single_functions.php:456
[18-Jan-2017 19:31:20 UTC] PHP 11. implode() /wp-content/plugins/Tevolution/tmplconnector/monetize/templatic-custom_taxonomy/taxonomy_functions.php:557

In conclusion:

• Your parent theme throws WP_DEBUG messages that should be resolved.
• Your child theme does the same but also seems to have display issues for Events.

You should have tested this with WP_DEBUG, as I requested and provided instructions for. If there’s ever a WP_DEBUG message from our plugins, please do let us know so we can fix it. However, these messages are from your themes and should be handled by the theme author, not us. If their themes no longer produce WP_DEBUG messages but their display still affects our plugins, you’ll need to inquire about the issue with them and not with us. This is true for all non-default WordPress themes (such as Twenty Sixteen and Twenty Seventeen), not just Templatic.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your theme author, personal developer, or reference our documentation and list of known customizers.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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