Confirmation email to be sent to email ids of 3 event organisers & Minimum Order

[Chintan Shah]

Hi,
Please respond to these 3 queries:
1. I need the confirmation & order details email BCC to be sent to 3 event organizers. Currently, you do not have this functionality.

2. Is it possible to make the maximum no. of tickets a user can add to 1 or 2 tickets only? Or will I have to purchase the min/max quantity plugin from WooCommerce. Will the WooCommerce plugin work with your tickets plugin?

3. How does the refund mechanism work if we are using WooCommerce?

I wish to make the purchase soon. These are some things which require your clarification. If these functionalities are not present, is there an alternate solution? Because we certainly need them.

[Hunter]

Hi and welcome to our Pre-Sales Channel!

We are unfortunately unable to provide support here, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums.

Thanks for understanding and good luck resolving your issue. Have a good day!

[Chintan Shah]

Hi,
I understand that a response of the steps to take can only happen after I purchase the PRO license. But in order to purchase the license, I require to only know your response in terms of YES or NO in terms of possibility.

[Hunter]

My apologies for dismissing your initial questions! Let me do my best to address those for you. I’d also like to thank you for the patience while our team returns from celebrating a holiday.

1. I need the confirmation & order details email BCC to be sent to 3 event organizers. Currently, you do not have this functionality.

While there isn’t a built-in setting that allows for this functionality, we do have a few snippets available that can help get you started in the right direction!

2. Is it possible to make the maximum no. of tickets a user can add to 1 or 2 tickets only? Or will I have to purchase the min/max quantity plugin from WooCommerce. Will the WooCommerce plugin work with your tickets plugin?

Essentially the same answer as #1 – we’ve got snippets that can help limit the amount of tickets available for purchase without the use of an additional plugin.

3. How does the refund mechanism work if we are using WooCommerce?

If you refund a ticket, that ticket will show as ‘Refunded’ in the ‘Attendees’ screen for tickets sold to that event. So it works as if you were refunding a normal product from WooCommerce.

I hope I’ve sufficiently answered your questions and please let me know if there is anything else I can help with. Thanks again and have a great afternoon. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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