Community / Pro

[treybowman]

Hello,
I purchased the Pro download, instead of the community. My main goal is to allow user submitted events, and thought that was included in the Pro version. I would like to exchange my purchase of Pro for community if at all possible. No refund is needed, since they are the same price.

[treybowman]

Any help?

[treybowman]

Any help would be great

[Barry]

Hi treybowman – we’d be happy to help if we can 🙂 (do note however that we don’t typically provide weekend coverage, so if we don’t get round to a thread created on Friday, like this one, it may indeed have to wait until Monday).

Due to the way our processes work I think we actually would need to offer you a refund so that you can instead purchase Community Events – however the best thing to do in this situation is email pro (at) tri (dot) be with a copy of your PayPal purchase receipt and a note of what you’re trying to do – Leah or another team member will be only too happy to assist and can provide better guidance for this sort of thing than can I.

Thanks!

[Author]

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