Help Desk

Community Licence says it has expired, yet only 1 month old

  • Posts: 5 Topics: 7
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    I bought a community licence on Wed 28/05/2014 and received an email at 19:28 that day with the licence number. I downloaded, installed and added the licence. Yet today when I went onto the licences page, the page tells me the licence number has expired.

    What is going on?

    Posts: 3443 Topics: 13 Answers: 199
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    Hi Jason,

    Thanks for posting. We were doing some maintenance on our license server which unfortunately caused this issue to occur. It should be fixed now- can you please try adding your license again, and confirm that it validates successfully? I’m sorry you ran into that issue, and I appreciate your patience while we got it corrected.

    Best,

    Leah

    Posts: 3443 Topics: 13 Answers: 199
    | Permalink

    Hi Jason,

    Thanks for posting. We were doing some maintenance on our license server which unfortunately caused this issue to occur. It should be fixed now- can you please try adding your license again, and confirm that it validates successfully? I’m sorry you ran into that issue, and I appreciate your patience while we got it corrected.

    Best,

    Leah

    Posts: 5 Topics: 7
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    Cheers, working now

    Posts: 3443 Topics: 13 Answers: 199
    | Permalink

    Awesome, thank you for confirming! And thanks again for your patience and understanding here.

    Best,

    Leah