Community events form has disappeared!

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  • July 2, 2015 at 6:06 am #974478
    Ben
    Participant

    Hi,

    Our community events form has dissapeared! http://www.welovebrighton.com/events/community/add

    Any idea where it’s gone? The plugin is activated and up to date…

    Thanks,
    Kelly.

    July 2, 2015 at 12:17 pm #974813
    Brian
    Keymaster

    Hi Kelly,

    Sorry for the issues you are having. I can help out here.

    You are running Community Events 3.9 with The Events Calendar 3.10.

    You need to update all the plugins to 3.10 or keep them all on 3.9.3 or lower for them to work.

    Filter Bar and WooCommerce Tickets would have to be updated to 3.10 as well for them to work.

    Let me know if you have any follow up questions.

    Thanks

    July 3, 2015 at 2:29 am #975107
    Ben
    Participant

    Hi,

    Ok thanks, it’s not showing that the Community Events plug in is out of date though? And no update option is showing?

    Thanks,
    Kelly.

    July 3, 2015 at 2:36 am #975109
    Ben
    Participant

    Ok i’ve just noticed we need to update our license key but I can’t do that right now as my boss is away for the next 2 weeks. Is there any way to take events calendar pro back to the last version instead?

    July 3, 2015 at 10:33 am #975227
    Brian
    Keymaster

    Hi,

    Yes you can download previous versions of any of the plugins you have a license for from your account here.

    And for the Events Calendar on WordPress.org in the developer section you can get any of the previous downloads there too.

    Cheers

    July 4, 2015 at 1:16 pm #975516
    Ben
    Participant

    Ok great, where can I download previous versions? I’m not sure what you mean by ‘here’?

    July 6, 2015 at 3:36 am #976013
    Ben
    Participant

    Hi,

    Ok I found where you mean in the account section but that just downloads to my desktop, how do I then get that on WordPress?

    Thanks.

    July 6, 2015 at 7:09 am #976101
    Ben
    Participant

    Ok i’ve found how to upload a plug-in but what will this do? Will it overwrite the newer version? And will all our data be safe as we have over 2000 events in our calendar! Thanks.

    July 6, 2015 at 7:58 am #976131
    Brian
    Keymaster

    Hi,

    You have to delete and deactivate the current plugins and then upload the older version to replace them.

    This process does not delete or change events settings or events. However, it is good practice to backup your site before doing it.

    July 7, 2015 at 5:27 am #976602
    Ben
    Participant

    Ok great thanks for all your help!

    July 7, 2015 at 7:33 am #984424
    Brian
    Keymaster

    Great glad it helps.

    Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

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