Community Events enter license request problem

[Michelle]

Hi, I have community events + woo tickets installed and I keep getting asked in WordPress to enter my license. I have now entered my license key many times – which is always accepted – I get the tick – but then a week or so later I am asked to enter it again. I just bought Woo Tickets and looks like the same thing is happening with it. I am assuming this is a bug.
Thanks,
Michelle

[Casey]

Michelle,
So sorry to hear that you’re having this issue! Hopefully we can get to the bottom of this and figure out what’s going on. Let’s try resetting your license keys.

1) Go into ‘Events->Settings->Licenses’ and clear out all license keys entered there, and click ‘Save Changes’
2) Go to https://theeventscalendar.com/license-keys/ and click ‘Disconnect Now’ next to all of the licenses for the site in question (screenshot: http://d.pr/i/Qsby)
3) Now copy all of your license keys
3) Go back to ‘Events->Settings->Licenses’ and paste in your license keys (making sure that there are no stray spaces in the key)
4) Once all license keys are entered click ‘Save Changes’

Hopefully that should reset things and prevent this problem from happening in the future, but please let me know if you continue to experience this issue.

Thanks!

[Casey]

Michelle,
Just wanted to check back in. Are you still having this issue? Just let us know if we can help further with this. Thanks!

[Author]

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