Community events and WooTickets dont seem to be working together

[OHA Media]

I can add tickets to the website if i created events myself, but if i try to add a ticket to an event that was created through the community events, then it just doesnt appear on the website.

[Josh]

Hello sustainhawaii,

Thanks for reaching out to us!

I apologize for any inconvenience you’ve experienced with the compatibility between these two plugins. Currently, there is limited compatibility in the sense that tickets can not currently be created on the front end of the site using the community events add event page.

That being the case, you as the admin should still be able to go into any event, even those created by users via the front end form, and add tickets for that event. It sounds like this is the functionality that you’re having difficulty with?

If that is the case, there are a couple of things you can check:

1. <span style=”line-height: 13px;”>Ensure that there aren’t any “Start Sale” or “End Sale” dates for the tickets. If the current date isn’t within the window set there, the tickets won’t show on the front end of the site</span>
2. You can try the Testing for Conflicts procedures to see if there is a conflict on the page preventing the tickets from displaying.

Let me know if this helps. I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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