Clicking on the event we entered only takes us to one of our pages that is blank

[desertreview]

We enter the event info, then when we go look at it and click on it to see all the info that takes us to one of our pages, but it is blank. We are a community newspaper and not computer geeks. The community calendar is important, but none of us can read or write code to do a lot of the fixes I see you recommend to others.

[Brian]

Hi,

Sorry you are having some issues here and let me see what I can do to help resolve this.

I went to your site and the main Event Page works, but the single events do not show any event content, correct?

So this could be a plugin/theme conflict, to help narrow this down can please answer the following:

I saw you checked the box, but can you please confirm you have done this on the site to see if there are issues:

YES, I’ve deactivated all other plugins to check for a plugin conflict.

If you need help on that process please follow the guide here:
https://theeventscalendar.com/support/documentation/testing-for-conflicts/

Also, please let me know what version of The Events Calendar Plugin and Events Calendar Pro plugin you are using. (this can be found on the plugin page)

If you do not have version 3.7 for both please upgrade them now.

Please post the information here and then I will get back with you and what we can try next.

Thanks!

[desertreview]

Yes, I just now deactivated all the plugins except for the Events Calendar Pro and Events Calendar. The only difference is now you are directed to an error page, while all the plugins are activated the page is white with no error message.

The version of both are 3.7

I hope this helps,
Betty Miller
Publisher, The Desert Review

[Brian]

Betty,

Thank you for the information.

What did the error page say once you deactivated all the plugins but the Events Calendar?

Also, are you able to try the Twenty Twelve Theme on your site and see if that solves anything? Can you follow the steps on this page to confirm that it is broken in the Twenty Twelve Theme as well.

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

And after you change themes, please follow the steps outlined on this page to resave your permalinks. ( you do not need to change the options just as long is the permalinks are not set to default, which I do not think they are for you)

https://theeventscalendar.com/support/documentation/troubleshooting-404-errors/

Let me know what you find out and we can take the next step on our end.

Thanks

[Brian]

Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks!

[Author]

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