clicking a date causes endless spiral loading

[david]

go here http://kidsmagicworld.com.au/mobile-pricepage/ and under “dates” at the top the calendar loads but when you click a date you get an endless spiral loading-this happens everytime I load that page from scratch and the page will be used in that way as I have set it up to be the page that is sent to a customer via SMS. this uses the full month widget and if it continues I’ll have to stop using the calendar as I am losing customers. if you refresh the page it works right. this is a calendar killer for me

[Cliff]

Hi again, David.

I tested that link and it’s working just fine for me upon initial page load: http://cl.ly/image/473L3W2d143B

Have you noticed the issue on certain devices (Mac/PC, iPhone/Android, etc) or certain browser widths or any other way to narrow down what the actual issue might be?

[david]

IE firefox blackberry iphone are the only ones I can test every time and I mean every single time I load it up on both my blackberry and firefox (I have the page bookmarked) it is endless spirals until I refresh the page.

[david]

I have seen this code:

<script type="text/javascript">
$(document).ready(function(){    
    //Check if the current URL contains '#'
    if(document.URL.indexOf("#")==-1){
        // Set the URL to whatever it was plus "#".
        url = document.URL+"#";
        location = "#";

        //Reload the page
        location.reload(true);
    }
});
</script>

but I am getting confused as to how to put my web address (above) in if you can help that would be great

[Cliff]

I just now tested on my iPhone 6 Safari and it worked just fine.

I used https://saucelabs.com/ to test on Windows 10 + IE 11 and it worked fine too.

Please provide more specific device+browser information for the ones you’re experiencing issues with and I’ll look into it further.

[david]

you are not going to get the error if you are constantly going to the page- it’s like the website is asleep and when you visit the page and the calendar is not working when you click a date- I just tested it and bang spirals again

firefox 42.0 on a PC
blackberry 10

the widget is a problem but the normal calendar works fine-so for now I need a solution not more testing because since introducing the calendar I have made no sales-I don’t want to wait another day-I am an entertainer and it’s xmas season- 1 day could be $1-$2000 loss in sales
so I need to edit the core events page to not display the header or navigation,normally on a page I can use css like:
.page-id-1114 #navigation { display: none !important; }
.page-id-1114 #wrapper {background: #ffffff; !important;}

but I can’t find the calendars ID number,so please tell me what I have to do to remove the header and menu from the calendar page.

[Cliff]

David, I’m very sorry your site’s having these issues and that I haven’t been able to help toward a resolution yet.

Here are some ideas:

1)

Try unchecking the AJAX loading setting in wp-admin > Events > General tab to see if that makes a difference — it’s the “Use Javascript to control date filtering” option — uncheck that and save your options to test.

2)

Please provide screenshots of exactly what you’re seeing and specify which screenshot goes with which Operating System (like Windows 10, not just Windows) and Browser (like you did with Firefox 42.0)

3)

Could you try temporarily activating the default Twenty Fifteen theme and seeing if the issue persists?

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

 

I hope these ideas help toward a resolution.

[david]

yes javascript has been turned off since the start. there are no tick boxes on that page that have ever been ticked

normally it’s quick to test if there is a theme conflict but how to say this-it only happens when the website has been sitting idle for a while,so I am going to have to do this at middnight because I’ll have to wait for a bit in between each test -bang another day lost,I asked for css code to remove the header info and nav- if you don’t know how to do this please let me know how to get a refund. I am serious-lets move on to a solution that I can get up and running fast.

theres 2 ways of doing things here:
1: the web way -lets make the site work perfectly
2: lets get the job done so its up and running soI don’t lose money

I can do number 1 later next year when the busy season is over but right now this minute tell me how to remove the header and nav via css as in what to copy and paste into css so I can get the calendar working NOW.if you can’t do that -I understand let me know and I’ll look for another plugin. sorry to be to the point here but ever since introducuing your calendar- no sales- I am not prepared to wait another day- or what file do I go in in cpanel to remove the call for header and nav info for that page

[david]

I found the css to use so I will close this
for anyone else interested I am using
body.post-type-archive-tribe_events #navigation { display: none !important; } for the navigation in canvas theme woothemes

[Cliff]

Again, sorry about the issues in your site’s setup and that there wasn’t a excellent resolution for you via this forum.

I am glad to hear that the other thread I helped you with worked out well.

Please open a new ticket if you have new information regarding this thread’s issue or any brand new issues.

We appreciate you as a customer and hope to bring you more joy in the future.

[Author]

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