Checkout page not working on mobile

[4kingdoms]

Hi,

We have been using events calendar/pro and events ticket/pro (upgraded with new software) for 2 years now on a WordPress website.

All the 4 plugins are up to date and customers have been complaining that they cannot purchase on mobile.

I have tested on pc/mac and when you go through calendar, pick a date, pick the tickets, click to cart, click to checkout and complete everything works including sending the emails and tickets.

When I do the same on my iphone it works up to the point of cart, clicking to checkout and then it reverts to the cart page and says “the cart is empty”. It does not seem to transfer the cart to the checkout page.

i have switched off all other plugins still the same, reverted calendar pro and ticket pro to prev version (cannot find previous version of calendar or tickets). And still not working.

Any ides?

Steve

[4kingdoms]

Addition:

I have loaded and activated twenty 16 theme and deactivated all plugins other than woocommerce/calendar/calendar pro/ tickets/tickets pro.

The problem is exactly the same, the cart shows the tickets, when clicking the checkout button is refreshes on the cart page and says “the cart is empty”.

[Geoff]

Hey Steve,

So sorry for the trouble here! I’d be happy to look into this with you.

I tried adding a ticket to the cart from my phone and everything appears to work correctly. Here’s a screenshot of the cart with the ticket I selected.

Were you able to resolve this on your own? Or perhaps there’s something I’m missing and you can help point me in the right direction.

Thanks so much!
Geoff

[4kingdoms]

Hi Geoff

It’s not the cart page that is the problem it’s the transition from cart to checkout, when transitioning it reverts to cart with “your cart is empty” message.

However with all the work I did yesterday, we have been able to get it functional on PC/Mac/Android and iPhone on chrome. So the only browser the issue shows up on is iPhone on Safari.

Thanks for your interest, but we will settle for this.

Regards Steve

[Geoff]

Right on, thanks for following up! Hopefully all is good since the screenshot I sent was indeed from Mobile Safari on iPhone. Either way, I’m glad to hear all is settled and will close this thread–feel free to let us know if any other questions come up.

Thanks,
Geoff

[Author]

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