Checkout not working

[gerardusm]

Hi, I have installed Wootickets and everything is working fine in the buying process until I get to the Checkout page, this page shows the Billing data but not the Buyed Items neiher the button to finish the buy, and the coupon doesn’t works. You can check the buying process in this URL: http://sabadellsmartcongress2015.acertio.com/event/sabadell-smart-congress/

I have installed a theme called Fortis 7:
http://themeforest.net/item/fortis7-responsive-multipurpose-theme/6347950

Any ideas?
Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I took a look at the site and see the issue on the checkout page.

It stops after “La vostra comanda”

So looks like there is a error causing the issue.

Are you able to check your error logs on your site and see what is showing there.

Also can you try our Testing for Conflicts Guide and see if that helps narrow down the issue.

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

Let me know what you find out and we can go from there.

Thanks

[gerardusm]

Hi Brian,
Where can I find my error logs?
Thanks

[Brian]

I think the easiest thing to do is setup debug and then it creates the log file for you instead of hunting around for it as it can be in a different place per hosting service setup.

Follow these instructions please:

Debug
Can you please follow the section of the WordPress Codex Debug titled “Example wp-config.php for Debugging” on this page:

http://codex.wordpress.org/Debugging_in_WordPress

Please add that coding to your wp-config.php file.

Please try the checkout page a couple times and then if you can send in your next reply the information in the debug.log in the wp-content directory.

Also, please send me the information in the System Information box under Events->Help.

You can make those both private replies and we can take it from there.

[Brian]

Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

[Author]

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