check out possible without filling out required fields for user with JS disabled

[Florian Zumfelde]

Hi,

Just to ‘reopen’ our old thread:

Attendee meta data (ticket details) missing

This bug has still not been fixed. Our client wants us to install Eventbrite’s plug-in as this missing attendee data is a huge problem for them. You told us back in September that you would be including a fix in an upcoming maintenance release – any news on when this might be?

Regards

Florian

[Hunter]

Welcome back, Florian!

I checked the status of the logged bug report relating to the issue and it’s still in progress, though it has been bumped up to priority level 2 and has had recent activity; all which are good signs. I also went ahead and added this forum thread to the report.

Sorry I don’t have a temporary workaround and please keep an eye on our Release Notes and the plugin changelogs rather than creating new threads to inquire about open tickets.

Thanks for understanding and have a great rest of your week. Cheers!

[Florian Zumfelde]

Hey Hunter,

Thank you for getting back to me. All noted.

I will keep an eye on the changelogs and release notes but, to be honest, there’s often so much info on products / issues unrelated to us that I find it hard to sift through and identify the particular update on the bug fix that we require. I will my best try and avoid opening a new support ticket but might have to. If there’s a better way of reaching out to you to get an update of the bug fix then please let me know.

In the meantime, would it be possible to trial your Eventbrite plugin? Our client has now pretty much abandoned your Events Ticket Pro plugin. They still use Events Calendar Pro for the listing though and link through to the Eventbrite website which is not ideal. So we’re weighing up our option and thoroughly and properly testing your Eventbrite plugin would be of great help.

Cheers,
Florian

[Hunter]

Hey Florian,

You’ve made very good points, so I’d at least recommend reviewing the latest Release Notes and if you still have questions about the status of a report, go ahead and create a new thread.

While we don’t offer trial periods, we do offer a 30-day money back guarantee. So if you didn’t end up needing the plugin, we’d take it back no questions asked.

Let me know if you’ve got any more questions. Take care!

[Florian Zumfelde]

Hi Hunter,

Good point regarding the 30day money back guarantee. I’ll keep that in mind.

Let’s see how things pan out.

All the best,
Florian

[Hunter]

Sounds great. I’ll close this thread out but feel free to create a new thread should anything else come up. Thanks and take care!

[Author]

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