Hi Vanessa,
Thanks for reaching out, and I’m so sorry for the trouble here! We’d be more than glad to see what we can do to get this sorted for you. Would you mind taking a moment to shoot us a quick email with the order number from your most recent purchase with us? One of our team members will research and follow up with you as soon as possible!
https://theeventscalendar.com/contact/
Please select the option “Help accessing my account” from the drop-down menu to display the full email form.
Thanks again, and we’ll see you over in email! 🙂