Changing Additional Attendee Information

[Todd]

Hi,
Is there a way to change the Ticket Fieldsets that were selected by the Customer after their purchase?I have had a few customers ask to change their options from the Radio buttons, but I do not see a way to change it on the back-end anywhere.

[Geoff]

Hey Todd,

Sorry for the trouble here!

I’m afraid that editing an attendee’s information in not yet supported. That’s the bad news.

The good news is that it will be possible very soon. We’re currently planning to release a feature for members to edit their own information in version 4.2 (we’re currently on Event Tickets Plus 4.1.2), which we hope to have out sometime next month, if all things go according to plan.

Sorry for the bad news, but I hope the good news helps give you an idea where things are heading. 🙂

Cheers,
Geoff

[Todd]

Thanks for the quick response!

I am glad to hear it will be coming soon, but what if they are not a member? Can the admin change the information if it is a guest checkout?

[Geoff]

Hey Todd, thanks for following up!

Sorry, there is no way to edit the information manually at the moment, either. The most efficient way to do it for now will be to refund the purchase and ask the guest to make a fresh purchase. I know that’s not ideal, but is likely the easiest way to go about it until the new feature is out.

Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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